Remote Assistant APP
centers are increasingly looking to implement a mobile workforce. They want their agents to be able to from their phone and interact with customers from wherever they may be.
Enter OpenScape Center Remote Assistant.
OpenScape Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of s in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Center and requires additional software to enable. For further information on enabling the app, please your local Unify Manager
Read more
Enter OpenScape Center Remote Assistant.
OpenScape Center Remote Assistant provides agents with a new way to work – from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of s in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Center and requires additional software to enable. For further information on enabling the app, please your local Unify Manager
